Complaints

Email complaints@mandate.clinic or write to the Complaints Manager, Macbon Chemist, 14 Chapel Street, Manchester M3 5DF. Tell us what happened, when, and what you would like us to do. You do not need to use any particular wording.

We acknowledge every complaint within 3 working days. The superintendent pharmacist reviews anything clinical. We aim to give you a full written response within 20 working days, and if it will take longer we tell you why and keep you updated.

We can only discuss someone else's care with their written consent, because their record is confidential.

You can escalate to the General Pharmaceutical Council, the regulator for pharmacies and pharmacists in Great Britain, at pharmacyregulation.org. For concerns about a medicine or a side effect, report it through the MHRA Yellow Card scheme at yellowcard.mhra.gov.uk. For data protection concerns, contact the Information Commissioner's Office at ico.org.uk.